Shipping policy

Thank you for shopping with ELIS BEAUTY LUXE! We’re committed to delivering your beauty products quickly, safely, and efficiently. Please review our shipping policy below.

1. Processing Times

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
During high-volume periods (sales, holidays, product launches), processing may take an additional 1–3 business days.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Domestic Shipping (Within South Africa)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

International Shipping

We ship to most countries worldwide.

  • Standard International: 7–21 business days

  • Express International: 5–12 business day

Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear.

4. Shipping Restrictions

  • We do not ship to P.O. Boxes for express services.

  • Certain beauty products containing alcohol (e.g., perfumes, sprays) may face shipping restrictions in some regions.

5. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import taxes, or duties that may apply.
ELIS BEAUTY LUXE is not responsible for delays caused by customs authorities.

6. Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost or stolen after delivery has been confirmed.

If your order arrives damaged:

  1. Contact us within 7 days of delivery.

  2. Include your order number and photos of the damaged items.

We’ll be happy to assist with a replacement or refund.

7. Incorrect Shipping Information

Please double-check your shipping address.
If an address error results in a returned or undeliverable package, you may be responsible for reshipment costs.

8. Contact Us

If you have any questions about your order or shipping, reach out to us at:
Email: info@elisbeautyluxe.com
Phone: +27720667919
Business Hours: 08:30-16:30